Support quality, written down.

Since implementing Kaizo, the NMBRS customer support team is able to do more with their time. Between increasing audit and feedback efficiency and eliminating manual processes, NMBRS is empowered to more effectively allocate their resources to operate more efficiently.

We’re excited to announce that as of March 23, 2020, we have a new name and brand identity: Kaizo. When we began our rebranding process, we wanted a name that symbolized our mission

Outsourcing vs in-house customer service: total cost, quality control, QA implications and a decision framework for choosing.

We are excited to announce that Ticketless has been accepted into the Zendesk for Startups incubation program.

Ten customer service blogs worth your reading time in 2026, what each does best, and one post from each to start with. Curated by practitioners.

Five customer service email templates for the hardest moments: angry customers, delays, refunds and follow-ups. Copy, adapt, send.

First reply time is not always the KPI to chase. When a higher FRT is fine, when it hurts, and what to measure alongside it.

Five support managers share the habits they rely on to stay focused and productive when roles, ideas and deadlines shift every week in a startup.

Personalized customer support in 5 steps: treat customers as people, use context well, and scale the human touch without slowing down.

Five practical changes a support manager can make this week to lift team performance and keep service quality high while the business scales.

With Kaizo, we offer a narrative around your daily tasks. We are help train you to become the best CS agent in the world.

This year we had a booth at TNW, The Next Web technology festival that takes place every year in Amsterdam. Here are some tips on how to make the most of conferences for your startup