Support quality, written down.

Read the highlights from our virtual meetup with the leaders of customer support from Pitzi and TOTVS on the impacts of an omnichannel strategy on CSAT.

We walk you through some common challenges faced by times in peak periods of high ticket volume and how Kaizo can help your team provide higher levels of service and fight growing backlogs.

We walk you through some common problems related to scaling outsourced and in-house customer support operations and how Kaizo can help your team expand and thrive.

Customer support leaders from Aktie Now, Webmotors, and Grupo ZAP share how to improve your agents’ performance whilst working remotely.

Find out how personal goal-setting for customer support agents is a surefire way to building a more engaged and productive team.

We walk you through some common problems related to devloping a career in customer support and how Kaizo can help with your personal progression.

The 7 best Zendesk Marketplace apps for support teams in 2026, each solving a different problem from QA to workforce management.

Inside Miro's customer support scaling playbook: the structure, rituals and quality practices behind their global team.

Practical habits from support managers for keeping a remote team connected, accountable and performing well while everyone works from home.

We spoke with Dani Healy, Customer Happiness Manager at Credit Repair Cloud about how Kaizo has managed to drastically decrease their team’s first reply time and increased their tickets solved.

If we can pull one positive from this remote work situation, it has brought to light even more, the importance of team building and establishing a strong company culture.

Kaizo announces a $3 million seed round led by Gradient Ventures, Google's AI-focused fund, and Partech, with several angel investors joining.