Industry
Gaming support conversations run long and get technical, which makes them expensive to review by hand. AI summaries cut that time in half.
Trusted by global support teams
A hardware or account issue can run to dozens of messages. Reviewing one properly takes real time, so those are precisely the conversations that get skipped in a manual QA process, and they are the ones where quality matters most.
AI summaries
SteelSeries cut QA time in half using AI summaries, with no loss in what the process caught.
Engagement
Missions and gamification make performance goals transparent, which lands better with gaming support teams than a scorecard sent from above.
More about gamification
50%
less QA time
“Our tickets can be long and complex. AI has been a life-saver in our experience.”
SteelSeries
75%
faster resolution
“Kaizo is an essential part of finding the root causes of areas we need to improve, then improving on that.”
Foot Locker
FAQ
GAMING1 operates in regulated markets only and uses Kaizo across responsible-gaming conversations, where consistent handling is a compliance matter.
Criteria are yours to define. If your standard is a specific voice, that is what gets scored.
Bring your scorecard and a week of reviews. We will show you which steps take longest.
Trusted by global support teams
