Connect it, and it starts scoring.
Kaizo pulls conversations straight from your helpdesk, including the ones your AI agents handle. We are a Zendesk partner: one quality standard across your helpdesk and the AI agents on it.
Live in days, not a connector project
Trusted by global support teams
Available now
- Native. Authenticate, pick a scorecard, and AutoPilot starts scoring. Zendesk Read more
- Native. Service Cloud conversations scored against your own criteria. Salesforce Read more
On the roadmap
We build and maintain our integrations ourselves rather than relying on a third party, which is why the list is short and the two on it work properly.
- IntercomPlanned
- FreshdeskPlanned
- GorgiasPlanned
- HubSpot Service HubPlanned
Channels
It does not matter where the conversation happened.
Kaizo scores what arrives, on every channel your helpdesk carries, all 31 of them. There is no separate QA process for chat, or for voice, or for the one nobody remembered to plan for.
See the integrationsChat
Messaging, wherever the customer already is
- Facebook Messenger
- Instagram Direct Message
- Apple Business Chat
- Telegram
- Viber
- Line
- Twitter Direct Message
- Sunshine Conversations
- Chat
Channels
However the ticket was raised
- Web Widget
- Help Center
- Support UI
- Mobile SDK
- Text / SMS
- API
- Side Conversation
- Follow Up
- Phone
- Web (Other)
- Any Channel
- Unknown
Voice
Calls, both directions
- Inbound
- Outbound
- Phone
- Voicemail
Using something else?
Tell us what your team runs on and we will be straight with you about whether Kaizo fits today.
Trusted by global support teams