Integration
Kaizo is a Zendesk partner. Authenticate, define a scorecard, and AutoPilot scores every Zendesk conversation against your own criteria, including the ones Zendesk's AI agents handle.
Live in days, not a connector project
Trusted by global support teams
Setup
Kaizo pulls conversations straight from Zendesk. There is no connector to build and nobody re-keys a ticket into a QA tool.
Beyond ratings
Zendesk reports volume and speed. Kaizo adds the quality layer on top: what was actually said, whether it met your standard, and what to coach as a result.
50%
less QA time
“Our tickets can be long and complex. AI has been a life-saver in our experience.”
SteelSeries
75%
faster resolution
“Kaizo is an essential part of finding the root causes of areas we need to improve, then improving on that.”
Foot Locker
FAQ
No. Kaizo reads from Zendesk; your agents keep working exactly where they already work.
Days. Authenticate, define your criteria, and AutoPilot begins scoring immediately.
Kaizo works alongside Zendesk Support. Talk to us if your setup is unusual and we will be straight about fit.
We will connect to a sample of your real conversations and score them against your own criteria.
Trusted by global support teams
