Use case
In a regulated context, "we reviewed a sample" is a weak answer. Kaizo scores every conversation against your compliance criteria and links each score to the transcript.
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If compliance depends on reviewing a fraction of conversations, then most of your risk is unexamined by design. The conversations that matter most, a complaint, a vulnerable customer, a limits discussion, are exactly the ones a random sample is least likely to catch.
Coverage
Compliance criteria sit alongside quality criteria on the same scorecard, applied to 100% of conversations rather than a sample.
Evidence
Because every score traces back to the conversation that produced it, the audit trail is the work itself rather than a report assembled afterwards.
50%
less QA time
“Our tickets can be long and complex. AI has been a life-saver in our experience.”
SteelSeries
75%
faster resolution
“Kaizo is an essential part of finding the root causes of areas we need to improve, then improving on that.”
Foot Locker
FAQ
Enterprise plans include custom data retention and storage location. Kaizo is SOC 2 and ISO 27001 certified, GDPR compliant and EU AI Act ready, full detail is in the Trust Center.
Yes. Custom automated criteria are configurable per plan, up to 50 on Enterprise, and they are scored the same way as any other criterion.
We will run your compliance criteria across a sample of real conversations and show you what a 3% review would have missed.
Trusted by global support teams
