Support quality, written down.

Bad customer service reviews are free QA data. How to respond publicly, fix the root cause internally, and prevent the next one.

The eleventh release of Support Heroes by Kaizo featured Magdalena Primo - Customer Support Supervisor at ID90 Travel about agent care and happiness.

The eighth release of Support Heroes by Kaizo featured Sue Morris - Vice President of Customer Success and Support at GitHub.

The seventh release of Support Heroes by Kaizo featured Stephanie Wohl - Head of Support at Channable speaking about Channable's successful scaling.

The sixth release of Support Heroes by Kaizo featured Queen Joseph - Customer Success & Support Ops Consultant about building support right from scratch.

The fifth release of Support Heroes by Kaizo featured Oleg Krasnov - Head of Customer Support at Miro about hiring and management in suppport.

On the fourth episode of the 'Support Heroes by Kaizo' Podcast we speak to Jan Brenneke, Chief Supply Officer at Talixo about customer support metrics.

We speak to Petra Hageman, former Head of Customer Service at Tripaneer about managing a customer service team.

On the second episode of the 'Support Heroes by Kaizo' Podcast we speak to Heidi Elhawary, Head of User Support at Trivago.

We chat with Benedikt Dormann, Director of Global Customer Service at N26 about his customer support philosophy

Net revenue retention is a support KPI, not just a finance metric. Why NRR matters for CX teams and how to influence it from the front line.

Reduce customer contact rate in three steps: find the drivers with root cause analysis, deflect the repeatable, and fix the product loop.