We think support quality should be measurable.
Kaizo started from a simple observation: support leaders were making decisions about their teams based on a fraction of the evidence, because reading all of it was impossible. It is not impossible any more.
Trusted by global support teams
Why Kaizo exists
Support leaders should not have to decide on 3% of the evidence.
Our job? Put all of it in front of them.
What we believe
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Sampling was a compromise, not a principle
Nobody chose to review 3% of conversations because it was the right number. They chose it because it was what a team could physically get through. Now that the constraint is gone, the practice should go with it.
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A score nobody acts on is waste
Most QA tools stop at the number. The number is the cheap part. What matters is whether it changes what an agent does next week, which is why coaching is part of the product rather than a module beside it.
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Agents should be able to argue
Every score links to the conversation that produced it. If an agent disagrees, that is a conversation to have with the evidence open, not a matter of whose recollection is better.
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We do not grade our own homework
Kaizo does not sell the AI agents that answer your customers. Our QA grades every agent, human or AI, from any vendor, on your own scorecard, so when we score one we have nothing to protect. The agentic platform (running as a pilot in Q4 2026) works on quality behind the scenes, not in your customer conversations. As more of the category ships its own AI, that independence is worth more, not less.
From Ticketless to Kaizo
Kaizo began as a performance tool for support agents and grew into quality assurance for every conversation, handled by a person or by AI.
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Founded in Amsterdam as Ticketless
Dominik Blattner, who had spent over a decade building customer support applications, starts Ticketless. Its first product, Dojo, gives support agents a personal space to train and reach their goals.
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Zendesk for Startups at STATION F
Ticketless is one of three startups selected for the Zendesk for Startups incubation programme at STATION F in Paris, while keeping its headquarters in Amsterdam.
Read the announcement -
Ticketless becomes Kaizo
A new name for a wider mission: helping every agent improve. Kaizo means "to remodel", and it is also a nod to the notoriously hard, level-based Super Mario modifications the team loved.
Read the announcement -
$3 million seed round
Led by Gradient Ventures, Google’s AI-focused venture fund, and Partech, with several angel investors.
Read the announcement -
10,000+ support agents on the platform
The customer base grows 200% in a year, more than two billion user events are processed, and Kaizo is ranked the number one gamification app on the Zendesk Marketplace.
Read the announcement -
$7 million in total funding
By 2023: $7 million raised in total, 650% more customers and 200% more annual recurring revenue, with a team working from Amsterdam and across Germany, Italy and Portugal.
- Today
AI quality assurance for human and AI agents
Kaizo scores every support conversation against each team’s own scorecard, coaches agents from the results and reports on service quality, on Zendesk and Salesforce Service Cloud. SOC 2 Type II audited and ISO 27001 certified.
See the platform
The team behind Kaizo
Founder
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Dominik Blattner
Founder
Founded Kaizo (then Ticketless) in 2018, after more than a decade building highly scalable customer support applications.
Backed by
- Gradient Ventures
Google’s AI-focused venture fund. Co-led the 2020 seed round.
- Partech
Global technology investor. Co-led the 2020 seed round.
Together with several angel investors. $7 million raised in total.
- 100%
- of conversations scored for our customers
- 9
- countries represented in our customer base
- SOC 2
- and ISO 27001 certified
Kaizo at a glance
The short version, for procurement forms and anyone writing about us.
- Company
- Kaizo Operations B.V., trading as Kaizo
- Chamber of Commerce (KvK)
- 71088415
- Founded
- 2018, in Amsterdam, as Ticketless
- Headquarters
- Singel 126, 1015 AE Amsterdam, Netherlands
- Founder
- Dominik Blattner
- Investors
- Gradient Ventures, Partech and angel investors
- Helpdesks
- Zendesk and Salesforce Service Cloud
- Security
- SOC 2 Type II, ISO 27001, GDPR
Security and trust
We handle your customers' conversations, so how we treat that data matters as much as what we do with it. Kaizo is SOC 2 Type II audited, ISO 27001 certified, GDPR compliant and EU AI Act ready. Enterprise customers can specify data retention and storage location.
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SOC 2 Type II -
ISO 27001 -
GDPR
Come and see what we built
We will score a sample of your real conversations against your standards, and you can judge it on the output.
Trusted by global support teams