Support quality, written down.

Customer Care Agent at simplesurance, shares some customer service best practices from the insurance industry.

Two experts offer advice to customer service departments going through an acquisition. Both acquirers and those being acquired (acquirees).

Lilith Antunovic shares her lessons learned from introducing a support ticket classification or ticket tagging system at Rentman.

Three seasoned customer service managers share their best practices from more than 4 decades of combined experience.

Perran Facey provides top tips on how to use KPIs in customer service and what to keep in mind when applying them to team management.

Three frontline customer service employees explore how Fetch Package has created a supportive and productive customer service culture.

In this episode, Peter Voor de Wind and Benedikt Dormann discuss how and why companies get the customer service strategy right and wrong.

Rui Chaves, Director of CX at Deel formally of Facebook, Uber & Dashlane provides an in-depth look at customer service outsourcing.

Katalin Fritz provides rich strategic advice as well as actionable insights regarding how to actually provide customer-centric service.

In this episode, Jaya Sardjoe shares actionable and effective advice she learned from being a new customer support agent.

Susana de Sousa, Senior Manager of Customer Support at Loom, explains her 3-step guide to maximizing her customer support ROI.

Mara Vicente- Vice President of Support at Pipedrive gives her insights on how to manage an engaged multinational customer service team.