Quality Assurance
A scorecard is where your standards stop being tribal knowledge. Build criteria in the words your business already uses, and every conversation gets measured against them.
Build
Kaizo takes your existing criteria rather than imposing a template, so the standard your team already agreed on survives the move.
Maintain
Edit the description and the change applies across every future evaluation. Nobody has to re-brief the QA team or reconcile two versions of the rubric.
FAQ
Yes. Scorecards can be scoped per team, queue or client, which is how BPOs run one per account.
Ten custom automated criteria on Insight, 25 on Intelligence, 50 on Enterprise.
We will run it against a sample of real conversations so you can see it working before you commit.
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