Quality Assurance

The right reviews, to the right people.

Assignments give manual reviewers an even, consistent distribution of work, targeted at the conversations where a human look actually changes something.

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Quality Assurance

Review assignments distributed across a QA team

Distribution

No cherry-picking, no gaps.

Work is distributed evenly rather than by whoever gets there first, so coverage of the conversations that need human judgement is deliberate rather than accidental.

Even workload across reviewers
Targeted at the most impactful conversations
Progress visible to the whole team

Distribution

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FAQ

Frequently asked questions

Can we target specific conversations?

Yes, by queue, channel, agent, or by signals like negative CSAT and high reopens.

What happens to everything else?

AutoPilot has already scored it. Assignments decide where a person adds something on top.

Point your reviewers at what matters

We will show you which conversations in a real sample would benefit most from a human review.

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