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Quality Assurance

Keep your hands on the wheel.

Auto QA automates the mechanical half of a review, grammar, spelling, procedural compliance, then pre-fills criteria and drafts the feedback for a human reviewer to edit and approve.

You stay in control; the grunt work does not

Quality Assurance
Auto QA pre-filling criteria for a human reviewer

Assisted review

Start from a draft, not a blank form.

The reviewer opens a conversation with the mechanical criteria already scored and a feedback comment already written. They edit, add judgement, and approve.

  • Mechanical criteria pre-filled
  • Feedback drafted for you to shape
  • Nothing reaches an agent without approval
Assisted review
Auto QA pre-filling criteria for a human reviewer

Distribution

Assignments and calibration keep reviewers aligned.

Give reviewers an even, consistent distribution of work targeted at the most impactful conversations, and run calibration sessions so edge cases are scored the same way by everyone.

Distribution
Reviewer assignments distributed across a QA team

FAQ

Frequently asked questions

How is this different from AutoPilot?

AutoPilot runs unattended across everything. Auto QA speeds up a human review. Most teams run both. AutoPilot for coverage, Auto QA on the conversations a person needs to look at.

Can reviewers override the AI?

Always. The draft is a starting point, and nothing is sent until a reviewer approves it.

Speed up the reviews you keep

Bring a week of manual reviews and we will show you which steps Auto QA would have handled.

Trusted by global support teams

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