Integration
Running support on a custom or in-house CRM? Kaizo connects to it and scores every conversation against your own quality criteria.
Three ways to connect, agreed with your team
Trusted by global support teams
Three ways in
Every in-house CRM is built differently, so we agree the route with your team before anything is built.
Same scoring
Conversations from your CRM are scored the same way as on Zendesk and Salesforce: against your scorecard, with the evidence behind each score.
50%
less QA time
“Our tickets can be long and complex. AI has been a life-saver in our experience.”
SteelSeries
75%
faster resolution
“Kaizo is an essential part of finding the root causes of areas we need to improve, then improving on that.”
Foot Locker
FAQ
Custom and in-house CRMs. Tell us what your support team runs on and we will confirm the best route before you commit to anything.
That depends on the route. We can build the connector for you, or your team can send conversations through our API or a CSV import.
Through automated exports: CSV or JSON files delivered on a schedule to your SFTP server or Google Cloud Storage, ready for your BI tools.
No. We do not fine-tune models on customer data. Your data is encrypted in transit and at rest, and hosted in the EU on Google Cloud.
Yes, on Enterprise, custom data retention and storage location are part of the plan.
Security & compliance
Audit reports, certificates and policies in one place.
Trust Center ›
G2 5/5 on G2 
SOC 2 Type II Audited 
ISO 27001 Certified 
GDPR Compliant We will look at your CRM with you and agree the best way to connect before anything is built.
Trusted by global support teams
