Insights & Analytics
Customer sentiment and agent empathy are scored across 100% of messages, so frustration shows up as a trend rather than as a cancellation.
Every message
Track sentiment across every message to find what actually turns a customer into a detractor, usually a specific moment in a specific kind of conversation.
Early warning
A conversation heading the wrong way is visible before it escalates, which is the only point at which intervening is cheap.
FAQ
No, it fills the gap around it. CSAT captures the customers who respond; sentiment covers everyone, including those who leave quietly.
Yes, across the languages your team supports.
We will score sentiment across a sample of your conversations and show you the patterns.
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