team culture

How to improve employee retention in customer support: seven steps covering onboarding, coaching, recognition and career paths.

Read the highlights from our virtual meetup with the leaders of customer support from Pitzi and TOTVS on the impacts of an omnichannel strategy on CSAT.

We walk you through some common problems related to scaling outsourced and in-house customer support operations and how Kaizo can help your team expand and thrive.

Find out how personal goal-setting for customer support agents is a surefire way to building a more engaged and productive team.

We walk you through some common problems related to devloping a career in customer support and how Kaizo can help with your personal progression.

Inside Miro's customer support scaling playbook: the structure, rituals and quality practices behind their global team.

Practical habits from support managers for keeping a remote team connected, accountable and performing well while everyone works from home.

If we can pull one positive from this remote work situation, it has brought to light even more, the importance of team building and establishing a strong company culture.

Outsourcing vs in-house customer service: total cost, quality control, QA implications and a decision framework for choosing.

This year we had a booth at TNW, The Next Web technology festival that takes place every year in Amsterdam. Here are some tips on how to make the most of conferences for your startup