# Kaizo > Kaizo is AI quality assurance software for customer support teams: it scores every conversation, handled by a human or an AI agent, against the team's own scorecard, coaches agents from the results and reports on service quality. It runs on Zendesk and Salesforce Service Cloud. Key facts: - Company: Kaizo Operations B.V., Singel 126, 1015 AE Amsterdam, Netherlands (KvK 71088415). Website: https://www.kaizo.com/ - Product: Quality Assurance (AutoPilot automated scoring, Auto QA AI-assisted review, scorecards, calibration, assignments), AI Coaching (coaching cards, one-to-ones, goals, gamification), Insights (dashboards, root cause, sentiment, reporting). Agentic Customer Service Platform: role-based AI agents (QA Manager, Coach, Risk & Compliance) inside the helpdesk, running as a pilot in Q4 2026. - Integrations: Zendesk and Salesforce Service Cloud. - Pricing: per seat, three plans (Insight 1-25 seats, Intelligence 26+ seats, Enterprise unlimited seats). Every plan scores 100% of conversations. Quotes come with a demo, which runs on the buyer's own conversations; there is no free trial. - Security: SOC 2 Type II, ISO 27001, GDPR. Trust Center: https://trust.kaizo.com/ - Contact: hello@kaizo.com. Book a meeting: https://www.kaizo.com/book-a-demo/ ## Product - [Platform overview](https://www.kaizo.com/platform/): the QA, coaching and insights platform - [AI quality assurance](https://www.kaizo.com/platform/quality-assurance/): scoring every conversation against your scorecard - [AutoPilot](https://www.kaizo.com/quality-assurance/autopilot/): automated QA scoring - [Auto QA](https://www.kaizo.com/quality-assurance/auto-qa/): AI-assisted review for human reviewers - [Scorecards](https://www.kaizo.com/quality-assurance/scorecards/), [Calibration](https://www.kaizo.com/quality-assurance/calibration/), [Assignments](https://www.kaizo.com/quality-assurance/assignments/) - [AI coaching](https://www.kaizo.com/platform/coaching/): coaching cards, one-to-ones, goals, gamification - [Insights](https://www.kaizo.com/platform/insights/): dashboards, root cause, sentiment, reporting - [Conversation analytics](https://www.kaizo.com/insights/conversation-analytics/): analytics on every call, chat and email, built on QA scores - [Agentic Customer Service Platform](https://www.kaizo.com/platform/agentic-customer-service/): role-based AI agents for the work behind support quality, running as a pilot in Q4 2026 ## Pricing - [Pricing and plans](https://www.kaizo.com/pricing/) ## Integrations - [Zendesk](https://www.kaizo.com/integrations/zendesk/) - [Salesforce Service Cloud](https://www.kaizo.com/integrations/salesforce/) ([AppExchange listing](https://appexchange.salesforce.com/appxListingDetail?listingId=aed6bac6-6453-463b-ae17-d6ed1ea90540)) ## Comparisons - [Kaizo compared with other customer service QA software](https://www.kaizo.com/comparison/) - [Kaizo vs Zendesk QA (Klaus)](https://www.kaizo.com/comparison/zendesk-qa-alternative/) - [Kaizo vs MaestroQA](https://www.kaizo.com/comparison/maestroqa-alternative/) - [Kaizo vs Scorebuddy](https://www.kaizo.com/comparison/scorebuddy-alternative/) - [Kaizo vs Playvox](https://www.kaizo.com/comparison/playvox-alternative/) - [Kaizo vs EvaluAgent](https://www.kaizo.com/comparison/evaluagent-alternative/) - [Kaizo vs Solidroad](https://www.kaizo.com/comparison/solidroad-alternative/) - [Kaizo vs AmplifAI](https://www.kaizo.com/comparison/amplifai-alternative/) - [Kaizo vs Verint and Calabrio](https://www.kaizo.com/comparison/verint-alternative/) ## Use cases and industries - [QA automation](https://www.kaizo.com/solutions/qa-automation/), [Agent coaching](https://www.kaizo.com/solutions/agent-coaching/), [Compliance and risk](https://www.kaizo.com/solutions/compliance-risk/), [CSAT improvement](https://www.kaizo.com/solutions/csat-improvement/), [Escalation prevention](https://www.kaizo.com/solutions/escalation-prevention/), [Contact center QA](https://www.kaizo.com/solutions/contact-center-qa/), [Multichannel QA](https://www.kaizo.com/solutions/multichannel-qa/), [Scaling support](https://www.kaizo.com/solutions/scaling-support/) - [BPO](https://www.kaizo.com/industries/bpo/), [E-commerce](https://www.kaizo.com/industries/ecommerce/), [Fintech](https://www.kaizo.com/industries/fintech/), [Gaming](https://www.kaizo.com/industries/gaming/), [SaaS](https://www.kaizo.com/industries/saas/), [Travel](https://www.kaizo.com/industries/travel/) ## Customer stories - [All customer stories](https://www.kaizo.com/customers/): Foot Locker, SteelSeries, END. Clothing, Truecaller, EverHelp, Marley Spoon, Gaming1 ## Guides - [Customer service quality assurance: the guide](https://www.kaizo.com/blog/service-quality-assurance/) - [Call center quality assurance: the complete guide](https://www.kaizo.com/blog/how-to-improve-quality-assurance-call-center/) - [Automated quality assurance](https://www.kaizo.com/blog/automated-quality-assurance/) - [QA scorecards](https://www.kaizo.com/blog/qa-scorecard/) - [How to run QA calibration sessions](https://www.kaizo.com/blog/how-to-run-qa-calibration-sessions/) - [How to build a QA program](https://www.kaizo.com/blog/how-to-build-a-qa-program/) - [Internal quality score (IQS)](https://www.kaizo.com/blog/customer-service-internal-quality-score/) - [QA sampling](https://www.kaizo.com/blog/what-is-qa-sampling/) - [Customer service coaching](https://www.kaizo.com/blog/customer-service-coaching/) - [How to QA AI agents](https://www.kaizo.com/blog/how-to-qa-ai-agents/), [AI agent scorecard](https://www.kaizo.com/blog/ai-agent-scorecard/), [Human to AI handoff QA](https://www.kaizo.com/blog/human-to-ai-handoff-qa/) - [How accurate is AI QA](https://www.kaizo.com/blog/how-accurate-is-ai-qa/), [Validating AI QA scoring](https://www.kaizo.com/blog/how-to-validate-ai-qa-scoring/) - [BPO quality assurance](https://www.kaizo.com/blog/bpo-quality-assurance/) - [Customer service QA software](https://www.kaizo.com/blog/customer-service-quality-assurance-software/) - [Glossary of customer service QA terms](https://www.kaizo.com/glossary/) ## Company and trust - [About Kaizo](https://www.kaizo.com/about/), [Trust Center](https://trust.kaizo.com/), [Contact](https://www.kaizo.com/contact/), [Privacy Notice](https://www.kaizo.com/legal/privacy/), [Terms](https://www.kaizo.com/legal/terms/) ## Optional - [Blog](https://www.kaizo.com/blog/) and [RSS feed](https://www.kaizo.com/blog/rss.xml) - [E-books](https://www.kaizo.com/resources/ebooks/) - [Sitemap](https://www.kaizo.com/sitemap-index.xml)